Shipping policy

Shipping & Delivery Policy

At Hymatic (RSR Agro / RSR Retail Pvt Ltd), we are committed to efficient and reliable delivery of agricultural sprayers and equipment across India.

This policy outlines how orders are processed, shipped, and delivered.

1. Order Processing

  • All orders are processed within 24–48 working hours after confirmation.
  • Orders placed on Sundays or public holidays are processed on the next working day.
  • Bulk and institutional orders may require additional processing time.

2. Shipping & Delivery Timelines

We dispatch orders through our warehouse and logistics network across India.

Estimated delivery timelines:

  • North India (Delhi NCR & nearby regions): 1-2 working days
  • Rest of India: 4–7 working days
  • Remote / rural areas: 7–8 working days

Delivery timelines may vary based on location, order size, and logistics conditions.

3. Local Availability & Fulfilment

  • Products are stocked and dispatched from our warehouse and associated distribution points.
  • Orders are fulfilled from the nearest available location to ensure faster delivery.
  • Product availability may vary by location and is subject to stock at the time of order.

4. Bulk Orders & Dealer Enquiries

  • Bulk orders, government tenders, GeM procurement, and dealer enquiries are handled separately.
  • Delivery timelines and logistics for such orders are customised based on quantity and location.

5. Shipping Charges

  • Shipping charges, if applicable, are calculated at checkout or communicated during order confirmation.
  • Bulk orders may have separate freight terms based on order volume and destination.

6. Order Tracking

  • Once your order is dispatched, tracking details will be shared via SMS, email, or WhatsApp.
  • Customers can track their shipment through the respective courier partner.

7. Delivery Conditions

  • Please ensure correct address and contact details at the time of placing the order.
  • In case of failed delivery due to incorrect details or unavailability, re-delivery may incur additional charges.
  • For large or bulk orders, unloading arrangements may need to be managed by the customer.

8. Delays & Exceptions

While we aim for timely delivery, delays may occur due to:

  • Weather conditions
  • Transport or logistics disruptions
  • Government restrictions
  • Remote or hard-to-reach locations

In such cases, delivery timelines may be extended.

9. Contact Information

For any shipping or delivery-related queries:

10. Policy Updates

RSR RETAIL PVT LTD reserves the right to update this Shipping & Delivery Policy at any time without prior notice.