Refund policy

हम अग्रिम भुगतान को क्यों प्राथमिकता देते हैं

हाइमैटिक में हमारा उद्देश्य ग्राहकों को उचित मूल्य पर वास्तविक एवं गुणवत्तापूर्ण उत्पाद उपलब्ध कराना है।

कृषि स्प्रेयर, बैटरियां एवं संबंधित उपकरण आकार में बड़े और अपेक्षाकृत भारी उत्पाद होते हैं, जिनकी शिपिंग एवं परिवहन लागत अधिक होती है।

जब कैश ऑन डिलीवरी (COD) ऑर्डर ग्राहक द्वारा स्वीकार नहीं किए जाते या वापस लौट आते हैं, तब कंपनी को भेजने और वापस मंगाने दोनों का परिवहन व्यय वहन करना पड़ता है, जिससे कुल लागत बढ़ जाती है।

इसी कारण हम अधिकांश ऑर्डरों के लिए प्रीपेड अथवा आंशिक अग्रिम भुगतान (Partial Advance Payment) मॉडल को प्राथमिकता देते हैं, जिसमें ऑर्डर के समय कुछ राशि अग्रिम जमा की जाती है तथा शेष राशि, जहां लागू हो, डिलीवरी के समय भुगतान की जा सकती है।

इस व्यवस्था से हमें:

• प्रतिस्पर्धी फैक्ट्री-डायरेक्ट मूल्य बनाए रखने में सहायता मिलती है
• अनावश्यक परिवहन लागत कम होती है
• ऑर्डर तेजी से प्रोसेस और डिस्पैच होते हैं
• बेहतर गुणवत्ता एवं ग्राहक सेवा सुनिश्चित करने में मदद मिलती है

हम पूरे भारत में अपने ग्राहकों द्वारा दिए गए विश्वास की सराहना करते हैं और पारदर्शी मूल्य निर्धारण, वास्तविक उत्पादों तथा विश्वसनीय डिलीवरी सेवा प्रदान करने के लिए प्रतिबद्ध हैं।

Why We Prefer Advance Payments

At Hymatic, we believe in offering genuine products at fair factory-direct prices.

We provide 1 year warranty against any manufacturing defect only.

Unlike many marketplace sellers, we focus on keeping our prices competitive by reducing unnecessary operational and logistics costs. Agricultural sprayers, batteries, and related equipment are bulky products that involve significant shipping expenses.

When Cash on Delivery (COD) shipments are refused or remain unaccepted, the company is required to bear both forward and return freight charges, which increases overall costs.

To help maintain affordable pricing for all customers, we generally operate on prepaid orders or partial advance payment models, where a portion of the order value is paid at the time of ordering and the balance amount may be paid at delivery, wherever applicable.

This approach allows us to:

• Offer competitive factory-direct pricing
• Reduce unnecessary logistics expenses
• Process orders faster
• Maintain product quality and customer service standards

We appreciate the trust placed in us by customers across India and remain committed to providing genuine products, transparent pricing, and reliable nationwide delivery.

Replacement, Refund & Cancellation Policy

At Hymatic (RSR Agro / RSR Retail Pvt Ltd), we are committed to supplying genuine products and providing reasonable support in the event of manufacturing defects or order-related issues.

1. Product Inspection Upon Delivery

Customers are advised to inspect and test the product using clean water immediately after receiving it. We provide 1 year warranty against any manufacturing defect only.

Before using any pesticide, herbicide, fertilizer, or chemical solution, please conduct an initial test with clean water to verify proper functioning.

Issues reported after prolonged use or after use with chemicals may be difficult to assess for manufacturing defects.

2. Replacement Policy

Replacement requests will be considered only in cases of:

• Manufacturing defects
• Physical damage during transit (reported within 24 hours of delivery)
• Incorrect product shipped by us

Customers must notify us within 2 days of delivery by providing:

• Order details
• Photographs and/or videos of the issue
• A brief description of the problem
• Fill the after-sale service form https://forms.gle/4HPRpjiQ8DJ1tp3XA

After review by our technical support team, a replacement part, spare part, repair solution, or product replacement may be offered at our discretion.

Products will not be replaced due to:

• Change of mind
• Ordering the wrong product
• Improper installation or usage
• Damage caused by chemicals, misuse, neglect, modification, or unauthorised repairs
• Normal wear and tear

3. Spare Parts & Technical Support

Most spare parts and accessories are readily available at reasonable prices.

Customers are encouraged to read the user manual carefully and follow all operating instructions, including proper battery charging and maintenance procedures.

Technical assistance may be provided before replacement is approved.

4. Cancellation Policy

Orders may be cancelled only if:

• The order has not been shipped; and
• The shipping label has not been generated; and
• Cancellation is requested within 2 hours of placing the order.

Once an order has been dispatched, handed over to a logistics partner, or a shipping label has been generated, cancellation requests may not be accepted.

5. Refund Policy

As most of our products are machinery, equipment, batteries, and agricultural tools, refunds are generally not provided after dispatch.

However, refunds may be considered in the following situations:

• Order cancelled before shipment approval
• Product unavailable after order confirmation
• Duplicate payment received
• Other exceptional circumstances approved by management

Refused or Returned Shipments

If a prepaid shipment is refused, remains undelivered due to customer-related reasons, or is returned to us, the actual forward and return shipping charges, payment gateway charges, and other applicable costs may be deducted from the refund amount.

The balance amount, if any, will be refunded to the original payment source.

6. Refund Processing

Approved refunds will be processed to the original payment method used during purchase.

Refunds are generally processed within 3–7 working days after approval, although actual credit timelines may vary depending on the customer's bank, payment gateway, or card issuer.